Frequently Asked Questions
Where can I find instructions for my bollard?
Please see our Bollard Instructions page to download instructions for your bollard type.
What does my warranty cover?
Please see our Insurance & Warranties page for information.
I've lost my keys / remote control - can I get a replacement?
All of our bollards are sold as complete products and as such, we do not keep spares keys or remote controls.
We do have replacement base covers, lock barrels, padlocks and remote controls available for purchase. Buy Now
Can I get additional keys / remotes for my bollard?
Yes absolutely! We are able to program multiple remote controls and cut additional keys. The most cost effective way of doing this is to order additional remote controls and keys at the time of placing your bollard order. If you already have bollards and need replacement remote controls, you can Buy Now or Contact Us for details and pricing.
How long does the battery in the automatic bollards last?
Depending on usage, the batteries should last approximately 10-12 weeks before needing to be recharged. We recommend a supervised charge every 12 weeks for no more than 6-8 hours. It's important that you do not exceed 8 hours of charging time. Our Solar bollards have a backup battery only and they require a charge only once every 12-18 months.
If there are multiple SecureSpot Automatic Bollards in a row, will there be any interference in the frequency between them?
No. Each bollard has it's own frequency and your remotes are programmed indivuidually to the frequency of your own bollard.
Can I purchase a bollard and install it myself?
Yes of course you can. Installation is very easy to those that now what they're doing. Please note you will not be covered by our insurance and we can only offer a limited 3 month warranty on the products.
Can I customise my bollard with my apartment / car spot number?
I had a bollard installed ages ago and now it has been superseded. If I upgrade to a newer model, can you offer a discount?
We love providing support to all of our customers - old and new and of course we would be able to work something out for you! Please Contact Us for information and pricing.
Are there any additional costs for having my bollard installed after hours or on weekends?
Definitely not. It is all part of SecureSpot's service to you as we understand most people work during the day and are unable to be around for installation. Saturdays & Sundays are actually our busiest times for installation.
Do you offer bulk discounts?
Not only do we pride ourselves as having the best prices on the market, we do also offer wholesale pricing for bollards that are purchased in bulk. Get in touch or fill out the Enquiry Form on our Contact Page so that we can organise an accurate and fast quotation for you.
Why should I choose SecureSpot over other installers?
Quality Bollards, Premium Service, Best Prices and Unique Models are just a few of the reasons why you should choose SecureSpot for your parking solutions.