Insurance

At SecureSpot, we carry Public Liability Insurance as a form of risk management primarily used to hedge against the risk based on a range of processes and activities that have the potential to affect third parties (you – our clients, members of the public, visitors, trespassers, sub-contractors, etc. who may be physically injured or whose property may be damaged, or both). 

SecureSpot considered all potential risk exposures when deciding whether liability insurance was needed for us, and, if so, how much coverage was appropriate and cost-effective. Whilst the Supply and Installation of Car Parking Bollards is a low risk activity, we are proud to say we chose to insure ourselves and are covered in the unlikely event of any accidents to ourselves, or to our clients during installation.

A copy of our current Public Liability Insurance Certificate is available on request.

Warranties

At SecureSpot, we offer a 12 Month Warranty for bollards installed by us and a limited 3 month warranty for bollards that are being self-installed by our clients. Warranty includes parts or products only and does not include labour which may include call out fees and technicians' time on site. Details of individual bollard warranties are as follows.

Automatic Bollards - "Statement", "Solar", "Smart" and "Smart Mini" Models

Warranty is for the motor function of the bollard only and is valid from the day of installation for 12 months.

Manual Bollards - "Pole", "Flex", and "Twist" Models

Warranty is for the built-in key lock of the bollard only and is valid from the day of installation for 12 months.

Manual Bollards - "Arc" and "Height" Models

No warranty is offered for these models based on the lack of warrantable parts from our supplier such as a motor or a built-in lock. Should you experience structural faults with your bollard within 3 months of installation date or purchase, please contact us to discuss.

Accessories

We do not offer a warranty on accessories however if you have purchased an accessory that has not been damaged and is not functioning correctly, at SecureSpots' total discretion, we will replace your accessory within 3 months of purchase.

IMPORTANT INFORMATION

Warranty becomes void effective immediately if faults or damage is caused by using an incompatible battery, circuit board or remote control not supplied by SecureSpot, or if the battery has not been charged using a compatible wall charger as supplied by SecureSpot.

Warranty becomes void effective immediately if damage is caused by utilising an incompatible key.

Warranty does not cover: accidental or meaningful damage to the bollard by a vehicle or person, vandalism, or storm damage such as hail or flooding.